Returns & Exchanges

At Haylou, we stand behind the quality of our innovative audio and wearable technology with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we are committed to making it right through a simple exchange or refund process.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device in its original packaging, including all accessories, manuals, and charging cables to ensure a full refund.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing